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PPL: A History of Failure 

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PPL’s Lost Contracts & Lack of Leadership 

  • PPL’s track record speaks for itself with a history of lost or terminated contracts “managing similar home care programs in New Jersey, Washington, West Virginia, Virginia and Tennessee” (Spectrum, 9/26/24)
  • PPL lacks long term stable leadership with “at least seven changes in CEO in the last four years.” (Spectrum, 9/26/24)

PPL Puts Profits Over People 

  • PPL is owned by private equity firms DW Healthcare Partners and Linden Capital Partners. (Axios, 8/8/22)
  • Private equity “has spent hundreds of billions of dollars acquiring healthcare businesses,” and “where private equity has gone, studies show, prices have tended to increase.” (WSJ, 5/30/24)

PPL in Pennsylvania: “A Disaster.”

After Pennsylvania’s Department of Public Welfare “rolled out the red carpet” for PPL to take over payroll services, “the transition was, by all accounts, a disaster.” (Bangor Daily News, 11/22/13)

  • An auditor general report found the mismanagement cost the state an extra $7 million a year, At least 1,500 disabled or elderly Pennsylvanians were so perplexed that they switched to a more expensive model of care that cost the state an additional $7 million per year, (Bangor Daily News, 11/22/13)
  • The Auditor General found DPW caused “undue financial and emotional strain on tens of thousands of people” by failing “to provide adequate oversight and demand accountability” of PPL..(Pennsylvania Department of the Auditor General, Press Release, 11/14/13)
  • The auditor general investigation was launched after PPL “left 20,000 home care workers unpaid.” (The Herald, 03/07/13)
  • SEIU Healthcare Workers Union protested PPL and the damage it did to home care workers: “The Corbett Administration’s lack of oversight and preparation for the transition to PPL in January of 2013 resulted in untold and unnecessary financial and emotional hardship for tens of thousands of home care attendants and their consumers.” (SEIU 11/14/13)

PPL in Pennsylvania: Accused of Wage Theft 

  • A lawsuit was filed alleging that “Public Partnerships, LLC, a subsidiary of the nationwide management consulting firm Public Consulting Group, knowingly refused to pay workers for overtime” across Pennsylvania. (Business Wire, 05/13/2017)
  • A settlement hearing was scheduled for July 10, 2024 between the plaintiffs and Public Partnership, LLC. (5:17cv2165, Talarico V. Public Partnerships, Llc, United States District  Court, Pennsylvania Eastern, 06/26/2024)

PPL in Pennsylvania: Finally Replaced 

  • After a failed transition and years of mismanagement, PPL was later replaced by Tempus Unlimited in Pennsylvania’ (Pennsylvania Health Law Project, 12/14/2021)

PPL in New Jersey: “Egregious … Failures”

In New Jersey, the Alliance for the Betterment of Citizens with Disabilities (ABCD) released a report detailing the “egregious fiscal and operational failures” by PPL in managing two DHS  programs. (Alliance for the Betterment of Citizens with Disabilities, Advocacy Paper,  01/20/20) 

  • ABCD wrote that PPL’s failures were resulting in individuals “being denied life-critical  services.” (Alliance for the Betterment of Citizens with Disabilities, Advocacy Paper,  01/20/20) 

PPL in Colorado: The lowest-rated provider

In Colorado, PPL scored the lowest of the three Financial Management Services Agencies assessed by a Colorado Department of  Health Care Policy & Financing survey on Consumer Directed Attendant Support Services (CDASS) customer satisfaction. (CDASS, 2016 Client Satisfaction Survey Report, 02/03/17)